The terms that govern every service we provide and every engagement we accept. Plain English. UK law. These terms apply to all work commissioned, delivered or accepted, past and future, unless we've signed something that specifically overrides them.
These Terms & Conditions ("Terms") form a binding agreement between you (the "Client") and AJH Technology Ltd ("AJH", "we", "us") whenever you engage us to provide any service. By instructing us to start work, paying a deposit, accepting a quote, or continuing to use a service we've delivered, you agree to be bound by these Terms. They apply to all engagements — including any already delivered, in progress, or yet to begin.
Part AThis website is operated by AJH Technology Ltd, a company registered in England & Wales. Office: The Office, Grange Farm, All Saints Road, Creeting St Mary, Suffolk, IP6 8NG. Phone: 07488 286207. Contact form: ajhtechnology.digital/contact.
By browsing the site you agree to these Terms. If you don't agree, please don't use the site. We may update these Terms from time to time — the current version always lives here, with the "last updated" date at the top. Continued use after a change means you accept the updated Terms.
You agree not to:
Everything on this site — text, design, code, photography, illustrations and the "AJH/technology" mark — belongs to AJH Technology Ltd unless otherwise credited. You may read, share links, and screenshot for personal or internal reference. You may not copy, republish, resell, or pass our work off as your own.
We try to keep prices, timelines and descriptions accurate. Anything on the site is indicative until we agree a written, fixed scope and price for your specific engagement. Nothing on this site is a binding contractual offer. Every paid engagement starts with a written quote or proposal, which together with these Terms forms the contract.
We occasionally link to third-party websites for reference or recommendation. We're not responsible for the content, accuracy, security, or privacy practices of any third-party site.
We provide the site "as is". We aim for it to be available and accurate, but we don't guarantee uninterrupted access, error-free operation, or that every piece of information is current. We may suspend, restrict or withdraw the site (or any part of it) without notice. Any statistics quoted on the site (e.g. typical lead lift, average response times) are illustrative of outcomes some clients have seen — they're not contractual guarantees of what you specifically will experience.
Part BPart B governs every service we provide, including but not limited to: web design and development (Launch, Grow, Flagship, Bespoke and any other website package or quote); brand identity work; business-process improvement; ongoing care, hosting, support, content updates, change requests; website audits; consultations; and any other work we agree to undertake (together, the "Services").
These Terms apply to all Services — whether commissioned before, on, or after the "last updated" date above — unless we and the Client have signed a separate written agreement that specifically overrides a particular clause. If there's any conflict between these Terms and a written quote or proposal, the written quote or proposal prevails on the points it specifically addresses; otherwise these Terms govern.
An engagement begins, and these Terms become binding, on the earliest of:
For ongoing arrangements (monthly packages, hosting, care plans) the contract continues until properly terminated under clause B12.
The scope of each engagement is defined by the written quote, proposal, package description (on the pricing page or otherwise), and any subsequent written change-request authorisation. Anything outside the agreed scope is treated as a change request and is chargeable at our then-current change-request rate (currently £60 per hour) or quoted as an extension before work begins.
Website packages with a monthly fee (Launch, Grow, Flagship) carry a 12-month minimum commitment. The total contract value (12 × monthly fee + setup fee) becomes due on commencement; we collect it monthly as a convenience. If the Client terminates a package before the end of the 12-month minimum for any reason other than our uncured material breach (see B12), the balance of the 12-month commitment becomes immediately payable.
After 12 months, packages move to a rolling monthly contract, cancellable by either party with one calendar month's written notice.
For each deliverable (a designed page, a brand asset, a launched website, a process workflow, a piece of content) we will notify the Client when it is ready for review.
This acceptance regime applies to every piece of work AJH has ever delivered to the Client, including work delivered before the date of these Terms; the Client is deemed to have accepted that work on the same basis.
Each package includes a defined number of monthly change-request hours, as set out on the pricing page. Hours don't roll over month-to-month. Work beyond the included allowance is quoted upfront and charged at £60/hour or as otherwise agreed.
To deliver on time and on price, we need the Client to:
Client delays. If a deliverable is held up by Client delay (slow content, slow approvals, slow payment) beyond agreed timeframes, we may extend timelines and/or charge a re-engagement fee of £200 per restart after a delay of more than 30 days. Monthly fees continue to apply during Client delays.
We warrant that we will provide the Services with reasonable skill and care in line with UK industry practice. Beyond that, all other warranties — express or implied, statutory or otherwise — are excluded to the maximum extent permitted by law. In particular, we do not warrant or guarantee:
The Services are provided "as is" and "as available" beyond the express warranty above.
This is the most important commercial clause. Please read carefully.
B11.1 — Things we never exclude. Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot lawfully be limited or excluded.
B11.2 — Indirect and consequential loss excluded. Subject to B11.1, we are not liable to the Client (whether in contract, tort including negligence, breach of statutory duty or otherwise) for any:
B11.3 — Total liability cap. Subject to B11.1, our total aggregate liability to the Client arising out of or in connection with all Services, all deliverables, this website, and these Terms — whether in contract, tort, statute, restitution or otherwise — is limited to the total fees actually paid by the Client to AJH in the twelve (12) months immediately preceding the event giving rise to the claim, or £1,000, whichever is greater.
B11.4 — Time limit on claims. Any claim must be notified to us in writing, with reasonable detail, within 6 months of the Client first becoming aware (or being deemed to have become aware) of the matter giving rise to the claim. Claims notified later are excluded to the maximum extent permitted by law.
B11.5 — Third-party services. We are not responsible for the acts, omissions, downtime, security incidents, pricing changes or terms of any third-party platform we recommend or integrate (e.g. Netlify, Stripe, Google, Cloudflare, Mailchimp, social media platforms, payment processors, plugin vendors, font foundries, hosting providers, DNS providers). The Client's relationship with those providers is governed by their own terms.
B11.6 — Reasonableness. The Client acknowledges that the price structure (low setup fee, low monthly retainer, 12-month minimum) is set on the basis of the liability allocation above, and that the allocation is reasonable in a B2B engagement of this size and scope.
The Client indemnifies AJH and keeps us indemnified against all claims, damages, losses, costs (including reasonable legal costs) and expenses arising out of: (a) any content, data, material, instruction or asset the Client supplies or directs us to use; (b) the Client's use of any deliverable in a manner outside the agreed scope or unlawfully; (c) the Client's breach of these Terms; or (d) any infringement of a third party's intellectual property, privacy or other rights resulting from material the Client supplied.
Each party will keep the other's confidential information confidential and use it only for the purposes of the engagement. This obligation does not apply to information that is public, was already known, is independently developed, or must be disclosed by law. We may include the Client in marketing and case-study material (clause B8 portfolio rights) — that is not a breach of confidentiality.
Each party will comply with applicable UK and EU data-protection law (UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations). Where we process personal data on the Client's behalf as processor (for example, hosting form submissions or running analytics on their behalf), we do so on the Client's documented instructions and with appropriate technical and organisational measures. Specific data-processing terms will be set out in a Data Processing Addendum where required by law.
Where hosting is included in a package or quoted as an add-on, we use reputable third-party providers (e.g. Netlify, Cloudflare). We do not guarantee uptime beyond what those providers commit to in their own SLAs. We take reasonable steps to ensure security and to back up Client websites, but we recommend the Client maintain their own independent backups of any business-critical content.
Neither party is liable for failure or delay caused by events outside its reasonable control, including (without limitation) acts of God, war, terrorism, civil unrest, pandemic, government action, third-party outages, cyber-attacks on third-party infrastructure, internet failure, power failure, or industrial action affecting third parties.
The Client may not assign, transfer or subcontract these Terms without our written consent. We may use carefully selected subcontractors and freelancers to deliver the Services, while remaining responsible to the Client for their work. We may assign these Terms to a successor or affiliate as part of a corporate restructure or sale of business.
Notices under these Terms must be in writing and sent to the Client's primary email and billing address on file, or to AJH at hp@ajhtechnology.digital and our registered office (above). Email notice is deemed received on the next working day after sending, provided no bounce-back is received.
We may update these Terms from time to time to reflect changes in our Services, our pricing structure, applicable law or industry practice. The current version always lives at this page with the "last updated" date. For active engagements, material adverse changes will only apply from the start of the next monthly billing cycle and we will notify the Client by email. Continued use of the Services after notification constitutes acceptance.
A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term.
If any provision of these Terms is held invalid or unenforceable by a court, the rest of the Terms remain in force. The invalid provision will be modified to the minimum extent necessary to make it enforceable while preserving its original intent.
These Terms, together with the written quote/proposal accepted by the Client and any signed addendum (e.g. Data Processing Addendum), form the entire agreement between AJH and the Client in relation to the Services. They supersede any prior representations, terms or agreements (whether written or oral). The Client confirms it has not relied on any statement not expressly set out in this written contract.
The Client's standard purchase or procurement terms do not apply to any engagement with AJH, even if referenced in a purchase order, supplier portal, or accounts payable system. Only these Terms (plus any signed addendum or signed override) govern.
These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by the law of England & Wales. The courts of England & Wales have exclusive jurisdiction to resolve any dispute.
Part CQuestions about these Terms? Send a message via the contact form — Harlyn replies personally. Or call us on 07488 286207.
AJH Technology Ltd
Registered in England & Wales
Registered office: The Office, Grange Farm, All Saints Road, Creeting St Mary, Suffolk, IP6 8NG
Email: hp@ajhtechnology.digital
Phone: 07488 286207
These Terms work alongside our Privacy Policy and Cookies Policy. By engaging us you are also agreeing to those.